Support Packages
Get expert help when you need it most with our flexible Support Packages. From basic telephone support to fully managed, proactive care with secure remote assistance, we offer options to suit every customer. All provided by our friendly, UK-based technicians dedicated to keeping your services running smoothly.
Our Hourly Support Bolt-On gives you direct access to our experienced UK-based technicians for hands-on assistance, billed by the hour. Ideal for one-off issues, configuration changes, migrations, or troubleshooting outside your support allowance.
Proactive support - our support packages includes a quarterly review, regular software updates to maintain the security of your site and or email system, and a promise to fix your issue in the rare event of a problem.
48-hour resolution, up to 1 hr
Proactive support - our support packages includes a quarterly review, regular software updates to maintain the security of your site and or email system, and a promise to fix your issue in the rare event of a problem.
48-hour resolution, up to 2 hrs incl. remote
Proactive support - our support packages includes a quarterly review, regular software updates to maintain the security of your site and or email system, and a promise to fix your issue in the rare event of a problem.
24-hour resolution, up to 3 hrs incl. remote
Proactive support - our support packages includes a quarterly review, regular software updates to maintain the security of your site and or email system, and a promise to fix your issue in the rare event of a problem.
