Meet Our Call Handling Team
Based at our dedicated call centre in Ferndown, our friendly and professional Call Handling Team is often the first point of contact for our customers. With around ten skilled team members, they manage hundreds of calls every week — providing information, resolving queries, and ensuring every customer receives a helpful and positive experience from the very first conversation.
The team is led by Thufayel, Onboarding Executive, whose leadership, organisation, and customer-first attitude help set the tone for the department. Thufayel ensures that every customer is treated with complete care and attention, from initial enquiry to system setup & support. His approachable style and deep understanding of our services make him a trusted voice both for customers and colleagues.
Our Ferndown call handlers are trained to deliver consistent, friendly, and knowledgeable support. Whether assisting a new customer with setting up a service, troubleshooting a connection, or directing enquiries to the right department, their focus is always on clear communication and efficient problem-solving. Each member of the team takes pride in maintaining our reputation for professionalism and reliability.
Working closely with our engineers, accounts, and management teams, the Call Handling Team ensures that information flows seamlessly across the business. Their dedication behind the scenes keeps operations running smoothly and ensures that every customer receives the personal service and attention to detail that define our company.
For any general enquiries, our team in Ferndown is always happy to help — simply give us a call on 01603 444 444, and you’ll be speaking with one of our fantastic representatives, guided by Thufayel and his experienced team.
