Meet Our Support Team
Our Support Team, based in Norfolk, is at the heart of our customer service operation. With an experienced group of dedicated support agents, they work tirelessly to keep our customers connected and confident in the systems we provide. Whether it’s assisting with technical queries, troubleshooting issues, or offering guidance, the team ensures that every enquiry is handled quickly, efficiently, and with care.
The department is headed by Sarah, who leads the team with professionalism, warmth, and a strong focus on customer satisfaction. Under her guidance, our support operation runs smoothly around the clock, ensuring that customers always have access to clear, knowledgeable, and dependable assistance when they need it most.
Our Norfolk-based support agents are trained across all areas of our technology and services, enabling them to resolve most issues on the first contact. They take pride in their approachable manner, technical expertise, and commitment to delivering exceptional service — ensuring that every customer experience reflects our company’s high standards.
If you ever need assistance or have a technical question, our Support Team is here to help. Simply email help@netcom.co.uk, and one of our friendly support agents will get back to you promptly.
