Where light meets logic.
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About Netcom
Where Light Meets Logic
Connecting Norfolk since 1995 — three decades of innovation, reliability and local expertise.
Then
Now
Rebranded, Same Quality Standard
New look, same commitment to excellence that's served Norfolk for three decades.
Why Cuttlefish Inspire Us
Fast. Adaptive. Intelligent.
Cuttlefish communicate through light – instantly, clearly, and in incredibly rich detail. They reshape patterns in real time, layer signals for different audiences, and even use polarised light for secure messaging.
That natural mastery of light mirrors what we strive for. Just as cuttlefish use light to connect with each other, we use light-based technology to connect people, data, and ideas.
Fast. Adaptive. Intelligent.
Where light meets logic.
Meet Our Management Team
Stable leadership, long-term vision, local roots.
Netcom's management team blends decades of experience in connectivity, hosting and customer service – keeping the business grounded, forward-looking and genuinely customer-first.
Netcom is powered by a wider team of engineers, technical specialists, service coordinators and administrative staff who work together every day to keep our customers connected.
Our Departments
The teams that keep Netcom running smoothly.
Head Office – Norfolk
Our operational hub in Northrepps, coordinating everything we do.
Our Head Office in Northrepps, Norfolk (NR27 0JW) is the central hub of our operations, coordinating communication and logistics across all departments. From here, our management, administrative and support teams work together to keep every aspect of the business running smoothly.
Led by Toby Cooper, the Head Office team oversees scheduling, documentation and customer support coordination, making sure projects are delivered on time and customers always know what's happening.
- Central coordination for engineering, support and accounts
- Secure, appointment-only site for staff and authorised visitors
- Direct liaison with customers, suppliers and partner estates
For general Head Office enquiries, please contact info@netcom.co.uk.
Head Office – Accounts Team
Keeping the numbers straight so our services stay stable and sustainable.
Behind the scenes, our Accounts Team plays a vital role in keeping everything running smoothly. Headed up by our long-serving Head Bookkeeper, Sally Robinson, the team ensures every aspect of our financial operations is managed with precision, transparency and care.
With over two decades of service, Sally brings continuity that few businesses can match. From day-to-day bookkeeping and payroll to budgeting and financial planning, she and her team provide the solid foundation that allows Netcom to keep investing in infrastructure and support.
- Clear, accurate billing and payment handling
- Long-term budgeting to support future upgrades
- Close collaboration with management and support teams
For any billing or account queries, please e-mail accounts@netcom.co.uk.
Call Handling Team
The friendly first point of contact for hundreds of callers every week.
Based at our dedicated call centre in Ferndown, our friendly and professional Call Handling Team is often the first point of contact for our customers. With around ten skilled team members, they manage hundreds of calls every week – providing information, resolving queries and making sure every customer receives a helpful, positive experience from the very first conversation.
The team is led by Thufayel, Onboarding Executive, whose leadership, organisation and customer-first attitude set the tone for the whole department.
- Dedicated call centre handling sales, support and general enquiries
- Onboarding guidance for new services and migrations
- Clear communication and fast routing to the right specialist team
For general enquiries, call 01603 444 444.
Support Team
Plain-English help from real people, based here in Norfolk.
Our Support Team, based in Norfolk, is at the heart of our customer service operation. With an experienced group of dedicated support agents, they work tirelessly to keep our customers connected and confident in the systems we provide.
The department is headed by Sarah, who leads the team with professionalism, warmth and a strong focus on customer satisfaction.
- Technical troubleshooting for connectivity, hosting and e-mail
- Proactive monitoring and escalation for critical issues
- Plain-English explanations with follow-up advice where needed
For technical support, e-mail help@netcom.co.uk.
Our History
We've been here, we're here now and we'll be here tomorrow.
From Dial-Up Pioneers to Modern Fibre & Hosting
Three decades of innovation, reliability and local expertise.
Net Communications (now widely known as Netcom) has been bringing Norfolk online since the very first days of the public internet. Long before broadband and smartphones, we were helping homes and businesses in Norwich discover e-mail, the web and online services – and we've been innovating ever since.
Today Netcom and NetcomHosting run modern fibre, wireless and hosting platforms for homes, businesses, holiday parks and events across East Anglia and beyond. But our story starts on a Norwich street in the mid-1990s.
Building the Infrastructure
Behind the scenes, Net Communications was investing in the connectivity that would underpin the early service:
- BTnet leased-line connectivity – our BTnet "Intention to Buy" forms from late 1995 show the first dedicated high-speed links being ordered into Eastbourne Place
- NET-COM.COM domain registration – in 1996 the company registered the net-com.com domain name, with administrative contact listed as Simon Gurney at Net Communications
This early investment meant our Norwich customers weren't simply relying on congested national dial-up services – they were riding on one of the region's first locally-managed internet backbones.
Putting Norwich on the Web
As more people discovered the web, Net Communications moved beyond simple dial-up accounts:
- Business internet and web design – local firms started coming to Netcom not just for connectivity but for complete web presences
- Early e-commerce and global reach – an Evening News business feature profiled Simon and Net Communications as part of the "new breed of internet entrepreneurs"
"The First E-mail in a Bottle"
One of the more memorable stories from this period is what the local press dubbed "the first E-mail in a bottle".
On holiday on the south coast, Simon placed his e-mail address and a promise of a bottle of champagne inside a corked wine bottle and launched it into the sea. Weeks later it was discovered on a beach near Exmouth; the finder e-mailed Simon, who kept his promise and sent the champagne.
"Exmouth man finds out that E-mail message in a bottle was bubbly!" – capturing exactly what Net Communications was trying to do: make the internet real, fun and accessible.
Growing with Norfolk's Digital Economy
By the end of the decade Net Communications was firmly established as one of Norwich's key internet companies:
- Full-time and part-time roles supporting dial-up customers, managing servers and building websites
- Business press pieces about the "net gain" for companies embracing online sales
- Expanded portfolio of websites, hosting and e-mail solutions
Broadband, Hosting and Business Connectivity
As broadband replaced dial-up, Netcom evolved:
- Moving customers from modems to ADSL and leased-line broadband
- Offering website development, e-commerce and hosting as standard services
- Becoming a recognised Nominet member and UK domain registrar
Throughout this period Net Communications remained an independent, Norwich-based provider.
Netcom & NetcomHosting Today
Today, under the Netcom and NetcomHosting brands, the business has grown beyond the original Eastbourne Place shop front:
- Connectivity – business fibre, point-to-point links, rural broadband and complex multi-site networks
- Hosting & cloud – modern hosting platforms and e-mail solutions through NetcomHosting
- Wi-Fi and events – large-scale Wi-Fi deployments for holiday parks, estates and events
- Support & consultancy – ongoing technical support, security advice and infrastructure planning
30th Anniversary
2025 marks our 30th year in business — three decades of continuity, growth and service in Norfolk and beyond. This milestone underscores our commitment: we've been here, we're here now and we'll be here tomorrow.
In this new chapter, we're pleased to announce the appointment of Ashley Cooper as General Manager, bringing fresh energy to the business while preserving the technical excellence and customer-first ethos that built the company.
Alongside Ashley, Edward Tucker joins as Director, adding strategic depth to our leadership team. Together with Managing Director Simon Gurney, they are steering the company into the future.
In short: we've grown into a mature, resilient provider — yet we're still the local team you can talk to.
Looking Ahead
Security, Reliability & Plain-English Support
At Netcom we believe good service shouldn't involve techno-jargon. Here's how we'll support you going forwards:
Reliable Connectivity
Fibre, leased-lines and wireless networks purpose-designed for businesses, holiday parks and estate-level Wi-Fi.
Security You Can Trust
Regular updates, firewalls, traffic separation and system monitoring — so you don't have to worry.
Human Support
When you call us, you speak to someone who understands your business impact, not just "you should reboot".
Clear Pricing
No hidden contracts, no confusing add-ons. Your services are described plainly with full transparency.
We want you to feel confident: that when you choose Netcom, you're choosing a local, experienced team who speak your language and keep your business connected.